Sales and technical consultation
Guangdong area Mr.YIN
188-5129-7757
The yuexi area Mr.XIAO
189-8618-3456
East China and north area Mr.ZHU
188-9846-0808
Central China and the western area Mr.JIANG
188-1915-3018
GZ HQ:020-34567-118
FAX:020-34567-078
EMAIL:info@purehua.com
ADDRESS:
1638 Xingye Avenue, Nancun Town, Panyu District, Guangzhou
After sales service
Product quality assurance
The equipment sold by our company enjoys one year free warranty for the whole machine (except man-made damage, force majeure factors and wearing parts), and lifetime maintenance guarantee.
The starting time of the company's product quality guarantee period is calculated from the date when the product reaches the user (subject to the product sales transfer record). Warranty period, such as product
Quality problems need to be repaired or product parts need to be replaced. The company will provide free repair and replacement parts services on site, users do not need to pay me
Maintenance and replacement parts costs. After the warranty period, our company implements a lifetime maintenance guarantee on the products sold.
2. Knowledge training
Our professional and technical personnel arrived at the scene to provide customers with relevant equipment training.
3. 24/7 service
Our company's maintenance service provides a round-the-clock response service, that is, there is a failure during the warranty period of the equipment sold by our company. After receiving the customer's notification, our company,
Send technical and maintenance personnel to the site for maintenance and treatment to ensure that the user works normally until the equipment failure is completely eliminated.
4. 24 hours service consultation
The company provides a 7 × 24-hour service hotline, with professional and technical personnel to answer user questions.
5. Product quality tracking return visit service
From the date of the sale of our products, the company implements regular product quality follow-up visits to the products purchased by users, and the company dispatches technical and maintenance services.
Maintenance personnel regularly visit the site to provide users with free product maintenance (including equipment maintenance, equipment maintenance, internal cleaning of the machine).
The provided questions provide answers to solve the problems encountered by users in the process of using the equipment in real time.
Communication and exchanges, to prevent equipment failures, early detection of equipment problems and early elimination, to ensure the normal operation of user equipment.